Disclaimer & Privacy Policy

The following disclaimer binds the use of Customised Hearing Australia website www.customisedhearing.com.au (CH). Please read carefully and completely the terms of the agreement that follows. By accessing the Customised Hearing website you agree to be bound by the terms of this agreement. If you do not wish to be bound to the terms of this agreement, you must not access the site.

Customised Hearing Australia’s commitment to maintaining your privacy
CH Australia's Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and  dissemination practices for CH Australia. Information collected via our website or marketing promotions such as surveys and/or competitions is in compliance with the Information Privacy Act 2000 (the IP Act).

Collecting information on CH Australia visitors 

CH collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long.This data is always used as aggregated, non-personal information. CH utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with CH partners to provide them with an overview of how CH Australia visitors use the site. This is done for the purposes of providing you with a more efficient site.

Enquiry Form
By submitting an enquiry form, you agree to be contacted by CH Australia in relation to your hearing health and concerns. Your information is held securely and not shared with third parties without your consent. CH Australia does not sell or rent the personal information it collects.

IP Addresses
CH Australia’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies & Applets
CH Australia uses cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access. This aggregate, non-personal information is collated and provided to CH Australia to assist in analysing the usage of the site.

Collecting information on CH Australia Registered members

As part of subscribing to our Newsletter, we collect personal information about you in order for you to take full advantage of CH Australia’s services. We may contact you in the future about hearing  health and hearing needs. Subscription to our Newsletter is completely optional and sent to registered users only. You may unsubscribe from our newsletter at any time. To unsubscribe, please send your request in writing via Email: contact@customisedhearing.com.au Mail: 3/1 Sands St, Tweed Heads NSW 2485 or by calling 0466 655 828.

Surveys and General Promotion Communications from CH
CH Australia from time to time may issue a survey in order to gather information for our Marketing Research. By providing your contact  details, you agree to be contacted by CH Australia in the future about hearing health and hearing needs. To opt out, simply send your request to Email: contact@customisedhearing.com.au Mail: 3/1 Sands St, Tweed Heads NSW 2485 or by calling 0466 655 828.

Storage & Security of Personal Information
CH Australia takes all reasonable steps to ensure the security of our system. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our  information systems are obliged to respect the confidentiality of any  personal information held by CH. However, CH will not be held responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by  maintaining the confidentiality of any password and accounts used on the CH Australia site.

Partners & Advertisers
CH Australia provides links to third party sites. The use of your information by these third party sites is not within the control of CH Australia and we cannot accept responsibility for the conduct of these companies.

Feedback
CH Australia welcomes ideas and feedback about all aspects of  the site. CH Australia stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with CH Australia partners either in aggregate form or with specific identifying characteristics removed.

Privacy & Site Changes

From time to time, CH Australia may review and update its privacy statement. Revised versions will be updated on the website.

Accuracy
Every effort is made to provide information that is accurate. However, procedures, packages, services and other matters contained in this website are subject to change at any time by appropriate action of CH. We give no assurance or warranty that information on this site is current, and take no responsibility for matters arising from changed circumstances or other information or material that may affect the accuracy or currency of information on this site. 

No referrals or medical advice
CustomisedHearing.com.au (CH) website is for information only, and  cannot provide medical advice, a second opinion, or referrals to  specific Health Specialists.

The information posted here should not be considered medical advice and is not intended to replace  consultation with a qualified medical professional. We do not answer specific medical questions. Medical information provided by CH, in the absence of a visit with a health care professional or audiologist, must be considered as an educational service only. This information is not designed to replace a audiologists and/or physician’s independent judgement for a given patient.

No warranties
This website is provided on an ‘as is’, ‘as available’ basis without warranties of any kind, express or implied, including, but not limited  to, those of title, merchantability, fitness for a particular purposes or non-infringement or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty; nor shall members or visitors to the site rely  on any such information or advice. This publication is not intended to be a contract, explicit or implied, and CH reserves the right to make changes in the information contained.

Disclaimer of liability
The user assumes all responsibility and risk for the use of this website and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this website be liable for any direct, indirect, incidental, special or consequential damages, or lost profits that result from the use or inability to use the website and/or any other websites that are linked to this site. We accept no liability or responsibility to any person as a  consequence of any reliance upon the information contained in this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the website; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. States or countries that do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Online conduct
Visitors agree to use the website only for lawful purposes and are  prohibited from posting on the website any unlawful, harmful, threatening, abusive, harassing, defamatory, or obscene material of any kind, including, but not limited to, any material that encourages  conduct that would constitute a criminal offense, give rise to civil  liability or otherwise violate any applicable local, state, national or  international law. Although in the absence of a specific complaint the messages are monitored for compliance with this provision.

Security
Users must observe  and maintain the confidentiality of all security features relating to  use of the website (including passwords, access arrangements etc.) as notified. No data transmission over the Internet can be guaranteed as totally secure. Whilst Customised Hearing strives to protect such information,it does not warrant and cannot ensure the security of information which users transmit. Accordingly, information is transmitted at the user’s risk.

Disclaimer of endorsement
Reference to any person, products, services, hypertext link to the third  parties or other information by trade name, trademark, supplier or  otherwise does not constitute or imply its endorsement, sponsorship or recommendation by Customised Hearing. Any external links on this website are for convenience and aims to be helpful.

Information subject to change
Any information on this website may include technical inaccuracies or typographical errors. Furthermore, the information may change from time to time without any notice.

Governing law
These terms of use will be constructed according to and are governed by the laws of New South Wales, Australia.

Further information:
If you have any questions about our privacy policy or our use of information gathered through our website, please contact our Webmaster at contact@customisedhearing.com.au